Privacy Policy

4. SMS and Text Message Communication

If you provide your phone number, you may receive SMS messages from Dosevana for:

• Intake form reminders
• Order and shipping updates
• Refill alerts
• Customer support follow-ups

Text message compliance note:

• Message frequency may vary.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• Your SMS opt-in consent data will be kept private and not shared with any third parties.

SMS Clause (per carrier compliance):

“All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

5. Sharing of Information

We may share your information with:

• Licensed healthcare providers for review and prescription
• Licensed U.S. pharmacies for fulfillment
• Third-party services for secure payments and logistics
• Your treating clinician, who can view the day-by-day summaries of your device data alongside your lab results when reviewing your care
• An automated analysis provider, which processes de-identified summary statistics on our behalf to generate the written wellness summary described in Section 11. This provider receives no name, contact details or account identifier, and does not use the data to train its models.
• We do not sell or rent your personal data to third parties.

6. Data Protection & Security

We implement technical and organizational measures to protect your data, including:

• HIPAA-compliant systems
• Secure data storage and encrypted transmission
• Role-based access to sensitive data

7. Your Rights

You have the right to:

• Access or correct your information
• Request data deletion. Health and fitness data collected through the Dosevana Health app can be deleted by you at any time, immediately and without contacting us — see Delete Your Dosevana Health Data. For all other personal information, contact support@dosevana.com.
• Withdraw consent (including SMS opt-out)
• Contact our support team regarding privacy concerns

8. The Dosevana Health App

Dosevana Health is a companion app for patients who are already receiving care through Dosevana. It is optional. Everything it shows you is also available in your patient portal on the web.

You cannot create an account in the app. Accounts are created by your clinic, or by you on the Dosevana website when you first order. The app signs you in with your existing email address and password, plus a one-time code sent to your email.

The app reads health data from your device only after you turn it on, category by category. It never writes anything back to Apple Health or Health Connect, and it never reads a category you have not switched on.

9. Health and Fitness Data From Your Phone or Watch

With your permission, the app reads the following from Apple Health (iPhone) or Health Connect (Android). You choose which categories to share and can change that at any time in the app, or revoke it entirely in your device’s own Health settings.

• Activity — steps, distance, active energy, exercise minutes
• Sleep — total sleep duration, deep sleep, REM sleep
• Heart — heart rate, resting heart rate, heart rate variability, cardio fitness (VO₂ max)
• Body — weight, body mass index, body fat percentage
• Metabolic — blood glucose, systolic and diastolic blood pressure, blood oxygen
• Mind & training — mindful minutes, workout minutes

Not every category is available on every device or operating system. The app reads only what your platform makes available and what you have allowed.

When you first turn sharing on, the app reads up to 90 days of past readings so your charts are not empty. After that it syncs about once a day, including in the background, so your clinician sees current information without you having to open the app.

10. How We Use Health and Fitness Data

We use it for three things, and nothing else:

• To show you your own trends in the app and in your patient portal.
• To show your treating clinician the same trends, next to your lab results, so that advice about your treatment accounts for how you are actually sleeping and moving.
• To generate a written wellness summary using automated analysis, as described in Section 11.

What we never do with it:

We do not use health or fitness data for advertising or marketing. We do not sell it, rent it, or share it with data brokers, information resellers, or credit, insurance or employment decision-makers. We do not transfer it to any party other than those named in Section 5.

11. Keeping and Deleting Health and Fitness Data

We keep two different things, on two different terms, and the difference matters:

• Individual readings — every separate measurement your device recorded. These are deleted automatically 90 days after we receive them.
• Day-by-day summaries — one figure per measurement per day, built from those readings. These are part of your health record and are kept for as long as your record is kept, so your long-term trends are not lost.

Deleting your data yourself:

In the app, open Settings and tap Delete my health data. This immediately and permanently removes every reading and every daily summary we hold from your device. It cannot be undone. Full instructions are on our data deletion page.

You can also stop sharing without deleting anything: turn individual categories off in the app, or revoke the app’s access in your device’s Health settings. Turning sharing off stops new data arriving but leaves what we already hold in place. Deleting removes it.

What deletion does not remove:

We keep a record that you gave and later withdrew consent, and a log that syncing took place. We keep these deliberately: they are the evidence that your instruction was carried out. They contain no health measurements.

We also do not rewrite documents that were already written. Where your device data was discussed inside a lab report assessment, or in a note written by your provider, that document remains part of your medical record, as any clinical note would. Your wellness summary itself is deleted, along with any treatment suggestions drawn from this data.

Deleting your health data does not close your Dosevana account or affect your prescriptions, orders or medical records. To close your account, contact support@dosevana.com.

12. Apple Health and Health Connect

On Android, Dosevana Health reads data through Health Connect. On iPhone, it reads through Apple Health. In both cases:

• Access is read-only. We never write, change or delete anything in Health Connect or Apple Health.
• We request only the categories described in Section 9, and only those you allow.
• You can withdraw access at any time in Health Connect settings or in the Apple Health app’s Privacy section, without uninstalling Dosevana Health.
• Data obtained this way is used only as described in Section 10, retained only as described in Section 11, and is never used for advertising or sold.

The app reads data in the background so your information stays current between visits. Android will show you, in Health Connect, every time the app has accessed your data.

13. App Analytics and Crash Reporting

The Dosevana Health app uses Google Firebase to understand how the app is used and to find out when it breaks. Google acts as our service provider for these features and processes this information on our behalf.

• Analytics. Basic usage information, such as which screens are opened and how often the app is launched. This is switched off until you turn on sharing in the app, and switched off again when you sign out.
• Crash reports and diagnostics. If the app crashes, we receive a technical report describing where the failure occurred, together with your device model, operating system version and available memory. This is always on in the published app, because a crash we never hear about is a crash we cannot fix.
• Identifiers. These features use an app installation identifier, which is specific to this app on this device and is reset if you reinstall the app.

Your health and fitness data is never sent to analytics or crash reporting. The app does not use an advertising identifier, does not contain advertising, and none of this information is used for advertising or sold.

14. Push Notifications

The app can send notifications to your phone, for example when a new wellness summary is ready. To deliver them we store a notification token issued by Google Firebase Cloud Messaging. The token identifies your device, not you, and is replaced whenever your device issues a new one.

• Notifications are optional. You are asked for permission only after your first successful sync, and you can decline or turn them off later in your phone’s settings.
• We delete the token when you sign out, uninstall the app, or when Google tells us the token is no longer valid.
• Notifications never contain your health readings or clinical results in the message text.

15. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Support Team

Dosevana by ThriveWell RX

https://dosevana.com